Terms and Conditions
e-deutsch offers high-quality General German and Exam Preparation German courses online and face-to-face. Our courses are designed for individuals and small groups (2-5 students) in 90-minute classes, taught by professionally certified native teachers.
Online Lessons
Free Meet-and-Greet Session
Free Introductory Meeting: Before starting your course, enjoy a free, non-binding meet-and-greet session to familiarize yourself with our online environment, meet your teacher, and assess your current skills.
Technical Requirements
Software Installation:
Prior to your first lesson, please install Cisco Webex™ on your computer. Our teacher is available to help with the setup.
Lesson Invitations:You will receive a Webex meeting link via email from your teacher before each lesson or series of lessons.
Internet Speed:A broadband internet connection of at least 30 Mbps is required for optimal sound and video quality.
Payment and Fees
Payment Options
Monthly Payment:
Settle the fee for completed lessons within the first 5 days of the following month.
Prepaid Packages:Purchase 10 or 16 lessons in advance and save 10% to 15% off standard rates. Prepaid lessons must be completed within one year from the first lesson.
Important Payment Details
Currency: All fees are in Euros, unless otherwise agreed.
International Bank Transfers: For transfers outside Greece, Germany, and Austria, an additional bank fee of 3 EUR applies.
Payment Methods: Payments can be arranged directly with your teacher or via the e-deutsch.com website using bank transfers or PayPal.
Acceptance: By making a payment, you agree to these Terms and Conditions.
Cancellation Policy
Lesson Cancellations
Advance Notice: If you cannot attend a scheduled lesson, please notify us at least 24 hours in advance.
Late Cancellations: Cancellations made with less than 24 hours' notice, or no-shows, will be counted as completed lessons.
Force Majeure (Online Lessons)
If a lesson is disrupted due to circumstances beyond our control (e.g., extremely poor audio quality, internet disruptions, simultaneous issues with Skype and Webex):
Lesson Completion: If more than 30 minutes of the lesson are completed, the lesson will be considered as delivered.
Termination of Cooperation
Student-Initiated Termination: If you choose to end your cooperation with e-deutsch and have unused prepaid lessons, the cost of completed lessons will be deducted from your prepaid fee. A refund will be issued for the remaining balance. No refund is available once 50% of the prepaid lessons have been completed.
e-deutsch Termination Rights:
We reserve the right to terminate cooperation if there are continuous or numerous cancellations by the student. Any outstanding financial balance for completed or overdue cancelled lessons must / will be settled immediately.
Personal Data Processing
We process any personal data you may provide us. Processing only when we have a legitimate reason to do so, such as the realization of the services you assign to us and you wish to receive from us and therefore the fulfillment of our contractual obligations in this context. Your personal data will never be given further to third parties.